SMS Terms

1. Program description

Coco Technologies, LLC d/b/a BiteBoss ("BiteBoss") sends text messages on behalf of participating orthodontic practices ("Practices") to three groups: Practice staff, patients enrolled by a Practice, and parents or legal guardians linked to a patient’s account.

Your mobile number was provided to BiteBoss by your Practice at enrollment, or by you when you set up or updated your account.

2. Message types

BiteBoss sends only the following messages:

• Practice staff account activation
• Parent or guardian invitation to link to a patient account
• Secondary guardian invitation
• Patient account activation (patients 13–17)
• Patient account activation (patients 18 and over)
• Password reset
• One-time parental consent verification code
• One-time authorization verification code

3. Transactional messages only

This is a transactional messaging program. BiteBoss does not send marketing, promotional, or advertising messages by SMS, and does not sell or rent mobile numbers.

4. How we obtained your number

Your Practice provided your mobile number to BiteBoss as part of enrolling you, your child, or you as a staff member, and has confirmed to BiteBoss that it obtained your consent to receive these messages. If you believe your number was provided in error, reply STOP or contact support@biteboss.com.

5. Message frequency

Message frequency varies. Most recipients receive between one and five messages in total, at account setup and when a verification code or password reset is requested.

6. Cost

Message and data rates may apply. BiteBoss does not charge for text messages; your mobile carrier may.

7. Opting out and help

Reply STOP to any message to stop receiving text messages from BiteBoss. You will receive one confirmation message and no further messages. Reply HELP for help, or contact support@biteboss.com.

8. Effect of opting out

Opting out does not cancel or affect your BiteBoss account. BiteBoss will continue to contact you by email. Some steps — including account activation and one-time verification codes — may then be available only by email or through your Practice, which may delay setup. To resume text messages, contact support@biteboss.com or update your preferences in the app.

9. Delivery

Carriers are not liable for delayed or undelivered messages. BiteBoss cannot guarantee that any message will be delivered.

10. Supported carriers

Supported carriers include AT&T, Verizon Wireless, T-Mobile, Boost Mobile, Cricket Wireless, Metro by T-Mobile, U.S. Cellular, Google Fi, and others. Carrier support may change without notice.

11. Contact

support@biteboss.com · Coco Technologies, LLC d/b/a BiteBoss, 433 E Ogden Ave, Clarendon Hills, IL 60514

12. Privacy

Information collected in connection with this messaging program is handled as described in the privacy policy applicable to your role: the BiteBoss Patient App Privacy Policy, the BiteBoss Family App Privacy Policy, or the BiteBoss Practice Dashboard Privacy Policy.

Patient information is protected health information handled under HIPAA and a Business Associate Agreement between BiteBoss and your Practice.

13. Dispute resolution; arbitration; class action waiver

Disputes arising out of or relating to this messaging program are governed by the dispute-resolution provisions of the terms applicable to your role, which are incorporated here by reference: Section 15 of the BiteBoss Patient App Terms of Service, Section 15 of the BiteBoss Family App Terms of Service, or Section 16 of the BiteBoss Practice Dashboard Terms of Service.

Those provisions require individual binding arbitration and waive class, consolidated, and representative proceedings, subject to a 30-day opt-out. Please review them.